Features of a Dependable Managed Services Provider
There are different reasons for hiring a managed services vendor like dependability, saving on costs, security and peace of mind. The hard part is when you have to choose a managed service provider for your business. To be certain that you are making the best choice, you should consider some of the factors listed below.
To a certain level, the cost is always one of the primary factors in making a business decision. It is one of the things you should consider when choosing a managed services provider. When taking into account the cost of hiring these services, you have to make sure that you are comparing similar firms and assess how much you will be saving from the increased support which will ensure maximum up-time and productivity. Also, think of the advantages of budgeting for your help on a monthly flat-fee subscription basis.
Get a detailed contract that outlines the services that the provider will offer and what services are not included but are rather billed in addition to the monthly fee they charge. Verify the support offered in the contract and in case they will offer support 24/7 or if they would charge more money for the support they provide after hours or during the weekend.
Check that the potential providers have not only certified or qualified staff in the skills which your business needs. Moreover, ensure you know the sort of programs they have set up in ensuring that the workers are updated on the latest technologies and developments in IT that are available.
Verify that the services include hardware and software checks for the latest security patches and updates. Constant monitoring of the systems must also be included in their range of services. This will enable the service provider to identify and address the prospective issues before they have the chance to escalate to emergency situations or service outages. Anti-spyware, anti-virus solutions, email and firewall are a few of the monitoring needs which are included in the complete security o the whole infrastructure.
Be certain to select a service provider that can restore your systems fully when you encounter cases of an emergency or data loss. A virus, natural disaster, security breach or unsatisfied workers might cause this. The remote and local backup that the managed services provider gives should be among the type of services offered. They should also include a big backup schedule with a verified efficiency using a scheduled test reset. When it comes to your business and client data; you can never take much caution.
Any managed services provider that is qualified must offer at minimum quarterly service and status reports that provide detailed information on potential problem areas, overall system performance, and areas where you can improve.